At SHOPKMJ we pride ourselves in offering the highest quality of merchandise. If you are not absolutely delighted with your purchase, return the item in its original condition within 14 days. Tag must still be attached. Once the product is received, you will receive a refund in the form of original payment within 7 business days, or the option of an exchange. Merchandise returned after 14 days and up to 30 days is subject to a 'KMJ' gift card or exchange only.**

 *ALL SALE ITEMS ARE FINAL SALE*

1- REQUEST A RETURN

Please click HERE to request to return/ exchange your KMJ purchase. Your request will be reviewed in 1-2 business days. 

2- PACKING

Safely pack the items you wish to return and include the invoice.  If you no longer have the original packaging please follow USPS, UPS or FedEx guidelines and package your items appropriately.

3- COURIER

If you completed a return request through our return system, you will receive the return label in email.  

4-EXCHANGE CREDIT OR REFUND

Once we receive your package we will email you to confirm its arrival. Full priced items qualify for an exchange, store credit, or a full refund issued within 14 days of receiving the product, or store credit up to 30 days of receipt. Shipping will be deducted from the refund amount on orders returned for a refund. ALL SALE ITEMS qualify for exchange or store credit ONLY, unless noted as final sale.

For any other inquiries please email us HERE. 

** Pre-orders are subject to exchanges only. We are unable to offer refunds at this time due to the work and process that is involved in creating custom one-of-a-kind creations.